Frequently Asked Questions

Do you take insurance
We have several contracts as a group with insurance carriers, and within our practice we have providers on almost all plans offered by insurance. It is best to call our intake specialist to see what coverage you have and who among our staff might be a good initial fit. Of course, what we are told by a carrier in no way indicates that the carrier will in fact provide reimbursement for services, as indicated by that standard disclaimer stated by almost all carriers.

Where are your offices
We have our main office at the juncture of Upper Arlington, Dublin, and Columbus on Sawmill Road between Bethel Rd. and Henderson Rd. The location is within a short drive to most northern suburbs. We have an office in Gahanna offering appointments with several of our mental health providers that are convenient as far north as Marion, and to the far east side of Columbus. We see patients from as far away as Zanesville, Grove City, Athens, Sterling, and Marion.

How do I make a first appointment
You call our office and are contacted by our intake staff. They will review your interest in mental health services and inform you of likely matches with clinicians at our office who have expressed their competencies to fit your interests. If you decide to go forward, CCBT administrative staff will set up your first appointment, and direct you to download the forms you will need to complete before the first session.

How are appointments made
Appointments are generally scheduled by your individual therapist. Our secretary is also available Monday through Friday from 8:15 a.m. till 5:00 p.m. to assist you in scheduling appointments. The standard appointment time is 45-50 minutes, although this may vary with individual circumstances.

What if an appointment cant be kept
If you must cancel an appointment, please do so at least 24 hours in advance to avoid being charged for the session.

How does a client contact CCBT in an emergency
During non-business hours our phone is answered by voicemail. Each clinician directs his/her clients/patients what to do. CCBT does not operate 24 hour/7 day-a-week coverage, and you are directed to call 911 or go to the emergency room if you need emergent care.

Will the information shared with a therapist be kept confidential
The privacy of information exchanged with your therapist in the course of diagnosis and treatment is protected by law. The law also requires your therapist to break confidentiality with or without your permission if you or someone else is at risk of serious harm. You and your therapist may decide together that it is in your best interest for CCBT to exchange information with another party. In that case, your therapist may ask for written consent.